Purchasing Real Madrid merchandise with us is designed to be simple, quick and secure. Before you order, please ensure that:
- You have ordered the correct size for the product (if applicable)
- You are aware of the expected delivery dates for the product
- The desired quantity is correct
- You have read the Terms and Conditions
When you are ready to complete your purchase, simply click the 'Add to Bag' button on the product detail page and then click the 'Checkout' button on the checkout page.
New Customers
If you are a new customer, then you will be taken through the order form in which you will be prompted to enter information such as your delivery address and name and your payment details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us which will confirm that your order is being processed.
Existing Customers – If you are an existing Customer then you will be asked to log-in, if you have not done so already. If none of your details have changed then you will be asked for your credit card details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us which will confirm that your order is being processed.
Madridistas
If you are an existing Madridista member, you will be able to log in using your member number. You will be able to update your customer details or if none of your details have changed, then you will be asked for your credit card details. After this is completed you will be shown an order confirmation page and receive a confirmation email which will have your order details and confirm that your order is being processed. Remember that you have an automatic 15% discount for being a Madridista member. In order to obtain this discount, you will have to log in using your Madridista membership details.
Socios
If you are an existing Socio member, you will be able to log in using your member number. You will be able to update your customer details or if none of your details have changed, then you will be asked for your credit card details. After this is completed you will be shown an order confirmation page and receive a confirmation email which will have your order details and confirm that your order is being processed. Remember that you have an automatic 15% discount for being a Socio member. In order to obtain this discount, you will have to log in using your Socio membership details.
Please note that the order process of the Real Madrid Official Online Store at shop.realmadrid.com is a secure connection. Complete all the details required on this page carefully, ensuring that all the fields are completed fully. Then click the purchase button. Your order will then be confirmed, and then delivered.
Please note that guests will have the opportunity to review and confirm your order, including delivery address, payment method and product details. You will be sent a notice when your order is accepted. At such time, the contract for sale will be made and become binding. An email confirmation will be sent as soon as your order has been submitted and is being processed. Once your order has been fully processed, a shipping email will be sent notifying you when your order will arrive.