How can I place an order?
Purchasing Real Madrid merchandise with us is designed to be simple, quick and secure. Before you order, please ensure that: You have ordered the correct ...
Thu, 31 Mar, 2022 at 8:55 AM
Can I have items sent to someone as a gift?
We can ship to an alternative address to that of your billing address.  Please note, however, that we always include the order details in the parcel tha...
Fri, 31 Mar, 2023 at 5:24 AM
Can I place my order over the phone?
Due to GDPR and general consumer data privacy and security, we cannot process orders over the phone.
Tue, 8 Mar, 2022 at 9:09 AM
Can I collect an order from a store
At this time, this service is not available. You can visit Real Madrid's official retail stores at: SANTIAGO BERNABÉU Stadium Store, – Avenida Concha...
Tue, 8 Mar, 2022 at 9:10 AM
My order / item hasn’t arrived
Please remember that Personalised items can take 7 to 9 days to produce, regardless of the chosen shipping option.  For this reason, if your order has at l...
Fri, 31 Mar, 2023 at 7:44 AM
My order has been cancelled
If your order has been cancelled, refunds can take up to 14 working days to appear on your bank statement.  Please wait until this time has passed and i...
Thu, 31 Mar, 2022 at 8:57 AM
Can I change or cancel my order
Once you have placed your order and received the email confirmation from us, your order cannot be cancelled or modified.
Tue, 8 Mar, 2022 at 9:15 AM