We reserve the right not to refund any items which have been Personalised. This applies to any product that is modified from its original form either by the addition of other products, additional features, or design and that has been specifically requested by the customer.

A replica printed shirt is classed as Personalised whether the name is a player or a Personalised name being applied. It is also classified as Personalised if only numbers or badges are applied to the garment or a mixture of these items.

Additionally, we will not be liable for any changes to:

  • Players' names and/or numbers due to transfers, including when a player leaves Real Madrid FC
  • A personalised name or number being incorrectly selected at the time of order
  • A player's decision to change the number or name printed on a matchday shirt
  • Players' names and/or numbers worn between the pre-season and the season proper. (Please note that numbers worn by players during pre-season are not confirmed squad numbers for the season proper.)

Most jewelry items can be returned; however, we do not accept returns on earrings (unless faulty) for hygiene reasons or if the original packaging has been opened.

Face masks cannot be returned.