Returns & Refunds

How to return an item
As per the Real Madrid Returns policy, you can return your items within 31 calendar days of your receipt of the order (see policy for full details).    ...
Tue, 12 Dec, 2023 at 9:51 AM
Personalised goods and other exclusions
We reserve the right not to refund any items which have been Personalised. This applies to any product that is modified from its original form either by the...
Tue, 8 Mar, 2022 at 9:13 AM
How long do I have to return my item?
You have 31 days from receipt of the goods to return your item to us as along as it confirms to our returns policy.
Fri, 31 Mar, 2023 at 5:24 AM
Can I return an item for exchange
We don't have an exchange service, however you can re-order the item you would like it replaced with and return the item you don't want to us. W...
Fri, 31 Mar, 2023 at 5:26 AM
What do I do if I receive a faulty item
If a product you have purchased from us is not of a satisfactory quality, or you consider it to be faulty, please contact Customer Services by email or phon...
Tue, 8 Mar, 2022 at 9:14 AM