If you are not satisfied with your purchase, items can be returned within 31 days of receipt of order; *exclusions may apply.

  • Items must be returned in a new and unused condition with all tags attached.
  • If you are exercising your right to change your mind, you will have to return the items at your own cost, including any customs or duties charges where applicable.


Please refer to our Returns Policy for the full details; *exclusions may apply based on the items, especially personalised/customised and final sale items.

We reserve the right not to accept returns for personalised items, this includes shirts personalised with numbers, badges, players' names, and other names. See Personalised Goods and other Exclusions for full details.

IMPORTANT: Items are available for returns within 31 days of receiving your merchandise.

How Do I Exchange an Item?

To exchange items, kindly return the unwanted item(s) as per our returns policy and place a new online order.

Ready to Start a Return?

  1. Complete the online return form*:
  2. Pack your items:
    • Return your items in new and unused condition with all original packaging and labels, fill out the return form included in your order and pack this along with the item(s).
  3. Return Postage:
    • Note: the cost of postage will be deducted from the refund amount paid back to your return has been processed.
    • Postage paid: Obtain proof of postage. We cannot accept responsibility for lost parcels during transit. We recommend using a trackable postage option.
    • International orders: Please refer to the information included with your order, if you're unsure, please contact us.
  4. Return address:
    • Please refer to the return form included in your order as the return address can occasionally differ if your order was dispatched from multiple locations.

Please contact us if you have a damaged or faulty item, and for more information, see Return and Refund status.

Online Return form not working

* If for any reason the online returns form isn’t accepting your order information please contact us:

Use this "Contact Us Form" & please include the following information: 

  • Your order number 
  • Full name 
  • Full address, including city, country and postal code 
  • Phone number 
  • Return reason: ie change of mind or size is too small
  • SKU (you can find this on the packing slip) and items quantity

How long does it take to process a return?

Once the item reaches the warehouse, it can take up to 14 working days to process the return and up to 14 working days for your refund to show on your bank statement. If after 28 working days you’ve not received a return notification/refund, please contact us, include your proof of postage and one of the Real Madrid Store Support team will be able to help. See Refund status for more information.