We're experiencing high contact volumes, please read the following which may give you an instant answer to your query:

  • Order processing: During this exceptionally busy period, orders may take up to 14 working days to process, personalised items may take longer. The teams are working extended hours to get orders out as quickly as possible. Due to the way orders are processed at the moment, it is not possible to make changes or cancel orders once confirmed.  Shipment timeframes are in addition to processing timeframes. Please check your order confirmation email for the tracking link for the latest status information. 
  • Shipment tracking information: You'll find order tracking links in both your Order confirmation and Shipment notification emails. If the courier partner is ASENDIA you can use their website for updates using your tracking ID: asendia.com Please note, that during this exceptionally busy time, customs can be busy, we're unable to provide you any further information if your parcel is in transit. 
  • Refunds & Returns: Please refer to this article "Returns & Refunds" which contains return instructions and updates. 

If you've not been able to find the answer you need, please contact our Real Madrid Store Support team, available via Chat & email 24/7

Email / Form: Contact Form

Alternatively Phone

  • Spain: +34911674669
  • USA: 1 (888) 803-4360
  • Canada: 1 (778) 561 4363
  • Mexico: +52 800 283 2787
  • Australia: +61 1800 57 7282
  • New Zealand: +64 800 49 3615