We strive to provide the best customer service experience. If you need assistance, please use the following contact options to reach our support team:

Frequently Asked Questions:

Can't place order?Where is my order?
How do I return an item? Where is my refund?
Out-of-Stock or Trouble Placing an Order
Track your Order & Shipping Status
Returning ItemsRefund Processing Times

We're experiencing high contact volumes, please read the following which may give you an instant answer to your query:

  • Order processing: During this exceptionally busy period, orders may take up to 14 working days to process, personalised items may take longer. The teams are working extended hours to get orders out as quickly as possible. Due to the way orders are processed at the moment, it is not possible to make changes or cancel orders once confirmed.  Shipment timeframes are in addition to processing timeframes. Please check your order confirmation email for the tracking link for the latest status information. 
  • Shipment tracking information: You'll find order tracking links in both your Order confirmation and Shipment notification emails. If the courier partner is ASENDIA you can use their website for updates using your tracking ID: Asendia.com. Please note, that during this exceptionally busy time, customs can be busy, we're unable to provide you any further information if your parcel is in transit. 

    To learn more, visit our FAQ section - you can find detailed information about orders, shipping, returns, and more.

    Still need help? Don't hesitate to reach out to us for additional assistance. Please see the contact options below:


    For immediate assistance, chat is available 24/7. Start a Chat.

    Contact Form:

    Contact us via our Real Madrid Shop Contact Form - please include relevant details like your name, order number or anything else that will help us answer your question as quickly as possible.

    Phone Support:

    For the Real Madrid Shop Support Team

    • Spain: +34911674669
    • USA: 1 (888) 803-4360
    • Canada: 1 (778) 561 4363
    • Mexico: +52 800 283 2787
    • Australia: +61 1800 57 7282
    • New Zealand: +64 800 49 3615

Thank you for choosing Real Madrid Shop.