If a product you have purchased from us is not of a satisfactory quality, or you consider it to be faulty, please contact Customer Services by email or phone call and you will be advised how to return it to us. The item needs to be returned with the original packaging and labels, your proof or purchase and a cover letter stating the fault and the request for a refund/replacement. Please note that replacements will be subject to stock availability.
Once your item arrives to the warehouse, we reserve the right to send products away for independent testing on the suspected fault, this can take up to 14 working days.
If the product is deemed by us to be faulty, we will send you a replacement or refund to you the cost of the product and the standard delivery charge. The refund can take up to 14 working days to show on your bank statement, and it will be paid in accordance with the Refunds section of our terms and conditions. Please note that you will not be refunded for the standard delivery charge if you keep at least one of the items from the original order.