We’re very sorry you’ve had this experience! If the product you received is not in good condition or has any defects, we’re here to help.
We can offer you a replacement or a refund, depending on your preference and availability. To resolve this as quickly as possible, just follow these steps:
- What to do?
Fill out the online contact form and provide us with the following information:
Your order number.
A description of the damage or issue.
2 or 3 clear photos of the item (make sure the damage and tags are visible).
If the damage occurred during shipping, please also include a photo of the outer packaging.
Let us know your preference: refund or replacement (we will do our best to accommodate you).
- You can find the form in the Contact Us section of the online store.
- How do I return the item?
Once you have contacted us, our team will send you instructions on how to return the product. We will provide the return address and inform you if you need to include any form inside the package.
After we receive the returned item at our warehouse, please allow up to 14 calendar days to process the return. (see Refund Status).