You can return your goods if they are in new and unused condition with all original packaging and labels, together with your proof or purchase, within 30 calendar days of your receipt of the order.

We reserve the right not to accept returns for Personalised items. Please see the Personalised Goods and other Exclusions section below.

If you are exercising your right to change your mind, you will have to return the items at your own cost. In these cases, you must bear all costs, including any customs or duties charges where applicable, associated with returning the goods to us.

We cannot accept responsibility for returned goods if they are lost in transit and it is your responsibility to obtain Proof of Posting Certificate or have adequately insured the goods using a Recorded or Special delivery service for returning your goods.

If you want to make a return, please submit the return request filling in the form here. 

When returning a faulty item, you will have to include a cover letter indicating the fault and requesting either a refund or a replacement of the faulty item. The replacement of the faulty item will be subject to stock availability. Please remember that once the item reaches the warehouse, it can take up to 14 working days to process the return. 

We cannot accept responsibility for returned goods if they are lost in transit and it is your responsibility to obtain a proof of Posting Certificate or have adequately insured the goods using a Recorded or Special delivery service for returning your goods to us.

Please, remember that after the return has been processed, the refund can take up to 14 working days to show on your bank statement.