Upon receiving your returned items, it generally takes up to 5 business days to process the return. However, during busy periods, processing may take longer, so please allow up to 14 business days.
How Long Do Returns Take?
Once the Warehouse team has processed your return, you will receive a notification email advising you of the return status.
If you have returned an order but have not received confirmation, please check your return shipment tracking information to confirm delivery. The Warehouse team will process it in the order it was received and you will only receive notification once the team has started to process the return.
Please allow extra time during busy periods for the Warehouse team to process your return. Once the Warehouse team starts processing your return, you will receive a notification email.
When Will I Receive My Refund?
Refunds will be issued to your original payment method which, may take an additional 3-5 business days to appear on your bank statement.
If it has been more than 14 business days after you received confirmation of your refund, please contact our support team for assistance.
Important Considerations:
- Proof of Postage: Please ensure you obtain proof of postage when returning items. We recommend using a carrier that is trackable. If you believe your return has been lost in transit, please contact our support team and include the proof of postage so we can investigate.
- Condition of Items: Returned items must be in their original, unused condition with all tags attached. Any items not meeting these conditions may be returned to you at your expense.
- Personalised Items: Personalised or customised items are non-returnable and non-refundable unless there is a defect in the material or workmanship.
- Final Sale Items: Items marked as Final Sale are non-returnable and non-refundable unless there is damage or a defect.